Shipping
Made especially for you
Most Bateleur products are made to order. This means that your item is produced especially for you once your order has been placed, helping us avoid unnecessary stock and overproduction.
Please allow approximately 2–7 business days for production before shipping. Certain products or busy periods may require a little more time.
Shipping destinations
We ship to most countries worldwide. Available destinations and shipping options will be displayed at checkout.
Please note that we may be unable to deliver certain products to specific countries because of carrier or production restrictions.
Shipping costs
Shipping costs are calculated at checkout according to your delivery address, the products ordered and the available shipping method.
Delivery times
Estimated delivery times begin once your order has been produced and dispatched. They vary depending on the destination, product and carrier.
As a general guide:
Domestic and regional deliveries: approximately 2–10 business days after dispatch
International deliveries: approximately 5–20 business days after dispatch
These estimates do not include production time and are not guaranteed. Deliveries may occasionally be delayed by customs, public holidays, adverse weather or other circumstances beyond our control.
Tracking
When tracking is available, you will receive a shipping confirmation email containing a tracking link once your order has been dispatched.
Tracking information can sometimes take up to 48 hours to update after dispatch.
Separate shipments
Clothing and accessories are produced through Printful, while art prints are produced through Gelato. Because products may be made in different facilities or require different packaging, a single order may arrive in several parcels and on different dates.
You will not be charged additional shipping costs if your order is divided into multiple parcels after checkout.
Customs and import charges
Orders delivered outside the European Union may be subject to customs duties, import taxes or handling fees imposed by the destination country.
These charges are not included in the product or shipping price and remain the responsibility of the recipient. Bateleur cannot predict or control these fees.
Incorrect or incomplete addresses
Please check your delivery information carefully before confirming your order.
If you notice an error, contact us as soon as possible at hello@bateleur.studio. Once production or shipping has begun, we cannot guarantee that the address can be changed.
Additional shipping costs caused by an incorrect or incomplete address, an unclaimed parcel or a refusal of delivery may be charged to the customer.
Delayed, lost or damaged orders
If your order has not arrived after the estimated delivery period, please check the tracking information and contact your local carrier first.
If you still need help, contact us at hello@bateleur.studio with your order number. For damaged items, please include clear photographs of the product and packaging. We will review the situation and help find the most appropriate solution.