Return & Refund Policy
Last updated: July 31, 2026
We want you to be happy with your Bateleur order. As most of our products are made to order, please read the size guide and product information carefully before placing your order.
Right of withdrawal
If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without giving a reason.
To exercise this right, contact us at hello@bateleur.studio within this 14-day period and include:
Your name
Your order number
The product or products you wish to return
Once you have notified us, you must send the products back within 14 calendar days.
Returned products must be unworn, unwashed and in their original condition. You may inspect the product as you would in a physical shop, but you may be responsible for any loss in value caused by handling beyond what is necessary to check its nature, characteristics and fit.
Return shipping costs related to a change of mind, an incorrect size or an incorrect colour are the customer’s responsibility.
Please do not send products directly to our production partners unless we specifically ask you to do so. Contact us before returning anything and we will provide the correct return address and instructions.
Refunds
Once your return has been received and inspected, we will notify you by email.
Approved refunds will be issued to the original payment method. The refund will include the price of the returned products and, where legally required, the cost of the least expensive standard delivery option offered at the time of purchase.
Additional delivery costs resulting from the selection of an express or more expensive delivery method will not be refunded.
We may withhold the refund until we have received the returned products or until you provide proof that they have been sent back.
Depending on your bank or payment provider, it may take several working days for the refund to appear in your account.
Exchanges
We do not currently offer direct exchanges.
If you would like a different size, colour or product, please return the original item in accordance with this policy and place a new order.
As our products are made to order, we strongly recommend checking the size guide before purchasing.
Damaged, defective or incorrect products
If your order arrives damaged, defective, misprinted or different from what you ordered, please contact us as soon as possible at hello@bateleur.studio.
To help us resolve the issue, please include:
Your order number
A description of the problem
Clear photographs showing the product and the issue
A photograph of the packaging, if it was damaged during delivery
Where the claim is accepted, we will offer a replacement or refund at no additional cost. In most cases, defective products do not need to be returned. Please wait for our instructions before sending anything back.
Whenever possible, please report manufacturing defects, damage or printing errors within 30 days of receiving the product so that we can process the claim quickly with our production partner. This request does not affect your statutory consumer rights or legal guarantees.
Lost packages
If your package has not arrived by the estimated delivery date, please:
Check the delivery address provided with your order.
Ask household members or neighbours whether they accepted the package.
Contact the local carrier using the tracking information.
Contact us at hello@bateleur.studio.
Please report potentially lost packages within 30 days of the estimated delivery date whenever possible.
If the carrier marks a package as delivered but you cannot locate it, contact us promptly so that we can investigate. A replacement or refund may depend on the outcome of the carrier’s investigation.
Incorrect or incomplete addresses
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error, contact us immediately. We may be able to change the address before the order is shipped, but changes cannot be guaranteed once production or shipping has begun.
If a package is returned because the address provided was incorrect or incomplete, because it was refused, or because it was not collected, the customer may be responsible for the cost of reshipping it.
Returned packages are only held by our production partners for a limited period. Please contact us promptly if you receive a notification concerning a returned package.
Return shipping
Unless a product is defective, damaged or incorrect, the customer is responsible for the direct cost of returning it.
We recommend using a tracked shipping service and keeping proof of postage. Bateleur cannot be held responsible for a return that is lost or damaged before reaching the designated return address.
Products sent without contacting us first, or sent to an incorrect address, may not be eligible for a refund.
Statutory rights
Nothing in this policy limits or excludes any rights you may have under applicable consumer protection law, including the legal guarantee of conformity.
Contact
For all return, refund or order-related enquiries, contact: